Subject: English Language Test - MRIGAKSHI SINGH
From: MRIGAKSHI SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 01:15:12 -0500

| | Foreign Language Screening Test

Name | MRIGAKSHI SINGH    /  (02453) 9990243043    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer email ID: xyz
Company email ID: abc
Subject: In reference to delivery address.
Email:
Dear
Sir/Ma’am,
We really apologise for the inconvenience caused to you but we would like you to know that our courier team tried to deliver your item but couldn’t do so because as per our team your address is incorrect. So please kindly check your address details.

Regards, Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Customer email ID: xyz
Company email ID: abc
Subject: In reference to TV cabinet.
Dear Sir,
We really apologise for the inconvenience caused to you from our end. Our team will get back to you shortly.

Regards,
Homebox Team

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