Subject: English Language Test - Abu Vikas
From: Abu Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 13:15:08 -0500

| | Foreign Language Screening Test

Name | Abu Vikas    /  (+91) 9758945705    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Abhishek

I am sorry to know about the delayed delivery about your recent order. Please accept our sincere apology for the inconvenience. We would like to inform you that as I am checking here your order has been shipped and reached at your given address. Your product delivery address is Evergreen sweet, Mamura chowk, Noida 63. Our corrier team tried multiple time to deliver your product but couldn't reach you due to wrong address. Our courier boy tried to contact you on your number and your number aslo not reachable. You are our valuable customer. So I request you to please send your alternate address and contact number. I will personally follow up to our courier team and tried to solve problem as soon as possible. I am sending courier boy number and tracking ID on your email, you can track your order also coordinate with our courier boy.
If you have any questions or feedback, just reply to this email and we will get right back to you.

Thanks and Regards
Abu Vikas

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank you for contacting us. Please accept our sincere apology for the inconvenience. We would like to inform you that we have seven days return policy. I create return request for your product and our courier team will contact you with in 24 hours for return your order. After return, your product will reach our ware house for quality check. After paas in quality check your product refund/replacement process wil be with in 2-3 days. You are our valuable customer, no need to worry your concern resolve as soon as possible on priority basis.
If you have any questions or feedback, just reply to this email we wil get back to you.

Thanks and Regards
Team Flipkart

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