Subject: English Language Test - Virush Singh
From: Virush Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 02:36:43 -0500

| | Foreign Language Screening Test

Name | Virush Singh    /  (91) 8949696911    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: order update(order No.)

Dear( customer name),

I hope this email finds you in good health and spirits. I am writing to update you on the status of you order(order no.) Placed with us on (order date).

I have checked our records and found that the order was shipped and handed over to the courier company on the same Day it was placed. However , the courier company I formed us that the address provided was incorrect and as a result, the delivery could not be made.

We apologise for any inconvience this may have caused. Our team is currently working to resolve thus issue and deliver your order as soon as possible.

In the mean time, colud you please verify and confirm your correct delivery address to ensure a successful delivery?

We would also appreciate it id you could provide us with a telephone no. In case the courier company needs to contact you.

Thank you for your patience  and understanding.

Best regards
Virush singh
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Re:TV cabinet  purchase and installation

Dear Abdul,

Thank you for your email regarding the TV cabinet that was purchased from us and installed in your home last week. I apologise for the inconvvience you have encountered with scratches on the unit.

At homebox, we are committed to ensuring that our customers are satisfied with their purchases. I would like to assist you in resolving this issue as soon as possible.

Please provide me with your order number and few photos of the scratches so that I can better understand the extent of the issue and find the best solution for you.

If a replacement unit is necessary, we will arrange for it to be delivered and installed at your earliest convenience. If you prefer a refund, I can process that for you as well.

Thank you for bringing this matter to my attention and I look forward to revolving this for you.

Best regards,
Virush singh

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