Subject: Re: English Language Test - Virendra Singh Negi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Wed, 8 Feb 2023 05:51:07 +0000

Seems ok, please get Subir to interview him

Sent from my iPhone

On 7 Feb 2023, at 12:08, Aishwarya Jaiswal <[email-masked]> wrote:

stay in Noida,immediate joiner,sound more than average,total experience is 11y,left last job 3y back for some personal reason,last salary-24,700k,expecting-as per company norms,shared assessment test

________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "Aishwarya Jaiswal" <[email-masked]>
Sent: Wednesday, January 25, 2023 3:39:22 PM
Subject: Fw: English Language Test - Virendra Singh Negi

interview
________________________________
From: Virendra Singh Negi <[email-masked]>
Sent: Monday, January 23, 2023 10:11 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Virendra Singh Negi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Virendra Singh Negi    /  (+91) 8527628333    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Mr. ABC,

Thank you for contacting babyshop.com.

I'm really sorry to know that you didn't receive your order package.

I'll try my best to sort this out for you. Upon checking your order details I can see that our courier agency tried to deliver your hand bag twice but due to incorrect address they were unable to deliver your order package. I have gone ahead and refunded the charges to you. The refund will process within 7 business days to your original payment method. I'd request you to please place a new order online using the express delivery option. Please fill your address details carefully. Once you will receive your order package please reply to this email and we will refund the express delivery fee.

We always strive to provide the best experience to our valued customers. Please let us know if you need any further assistance.

Yours sincerely,

XYZ
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear ABC,

Thank you for contacting us.

I understand that you have received damaged television cabinet. I apologized for the inconvenience caused to you.

As we have 14 days return policy so we will provide a full refund or free replacement as applicable. I have arranged a return bag for you. You will receive it within 3 working days. Please send your damaged television cabinet back to us and we will replace it with a new television cabinet as soon as possible. We always try to meet customers' expectations and look forward to assist you in the best possible way.

Once again, we apologize for the inconvenience, and we thank you for your continued patience and support while we work to resolve this issue.

Regards,

XYZ
Homebox Team