Subject: Tech Support Candidate - Farzan Ahmad Khan
From: Farzan Ahmad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 04:30:57 -0500

| | Tech Support Test

Name | Farzan Ahmad Khan
E-mail | [email-masked]
Phone Number | (+91) 9026745969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There might be two major reason for this error to occur (at your end/website)
1. You might be not connected to internet.
2. NDTV site may be down.

For first situation,

• Firstly, check your mobile data/wifi in your device, whether is it switched on or not.
• If you're connected to WiFi check whether it's working properly or not.
• If mobile data / wifi is on and still you get an error, disconnect and reconnect it again.
• Reload your website.

If still you get an error, second condition should follow.

For second situation,

• NDTV site have high traffic over website that causes it not to respond.
• NDTV site is going under some maintanence.

Close the browser and open it after few hours or a day. It will definitely work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to follow:
1. Switched on the Bluetooth speaker.
2. Open Bluetooth in your phone.
3. Long press on the bluetooth icon in your notification panel.
4. New pop-up will appear.
5. Click on 'Scan devices.'
6. Scanning will take few seconds.
7. On the screen name of your Bluetooth speaker will show up click on it. Audio will be heard on bluetooth speaker saying 'connected'.

That's it you have connected Bluetooth speaker with your phone

What according to you makes you a good candidate for customer service or technical support job?

For being a good technical support candidate:

1. We should not lose temper always address the customer politely.
2. Understand the customer problem carefully.
3. Don't tell them a solution at fast pace, let them understand slowly.
4. Always greet the customer.
5. Having a positive attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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