Subject: English Language Test - Faizal Ishaq
From: Faizal Ishaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Feb 2023 03:34:48 -0500

| | Foreign Language Screening Test

Name | Faizal Ishaq    /  (+91) 9084198700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We would like apologies for the inconvenience but as per we checked regarding your hand bag with the shipping department your shipping address you provided to our company for shipping unfortunately that wasn’t correct I request you to please provide us the correct shipping address in order us to proceed thank you

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

We would like to apologise that you faced this experience with us we understand your frustration regarding the TV Cabinet I will go and raise a complaint regarding your TV Cabinet we will come to back you with best resolution thank for shopped with us

Regards

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