Subject: Tech Support Candidate - Ankur Shukla
From: Ankur Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 23:49:44 -0500

| | Tech Support Test

Name | Ankur Shukla
E-mail | [email-masked]
Phone Number | (+91) 9454796074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Not in Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote Access

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Tech. | IT Analyst | NA | 20000
Previous Employer 1 | S-curious Research & Tech. | Software Developer | 10 May 2018 | 12000
Previous Employer 2 | Sam Infratech Pvt ltd | G.E.T | NA | 08000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make sure you have a proper Internet connection and speed check.
2.Then entire history and cache is suppose to be deleted.
3.Still having same issue, then go in incognito mode and then try.
4.Open a different browser then try.
5.Still having same issue try to open other websites and apps into device.
6.Still having issue, connect to network provider or End user team.
Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings>Bluetooth>New device search>Pair a new device>Select speaker Bluetooth name from enlisted device.
Its connected now.

What according to you makes you a good candidate for customer service or technical support job? | Having 3 years experience in calling and tech support with Global clients, as well as the client  management and support. My first call resolution ratio is above 90%. Currently working as an SME in my project.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |