Subject: Trainer Candidate - Sheetal Kumari
From: Sheetal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 03:59:57 -0500

| | Tech Support Test

Name | Sheetal Kumari
E-mail | [email-masked]
Phone Number | (91) 9596141346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | QA | Mar-30-24 | 26000
Previous Employer 1 | Teleperformance | Technical associate | Sep 1 2020 | 18000
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Am internally promoted for HP process where we need audit calls
2. Need to share feedback with the agents who scored less as per the KPI
3.Need to keep our eyes on FMEA/ compliance parameters

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | While sharing feedback we need to put ourself in someone's shoes and make them understand where they need to improve as per quality parameters because everyone has different thinking so, it's important to understand first then share the feedback accordingly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service where we just sharing the correct information related to there query however to build a great customer service we need to do personalizing and rapoo with the customer and give extended support which help to win the customer heart.

What according to you makes you a good candidate for this position?

I will become a great asset for company who really need great customer service.
1. In my BPO career i always thing for customer first if customers is satisfied then your company and your responsibility automatically meet with 100% accuracy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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