Subject: Tech Support Candidate - Tabassum Mulani
From: Tabassum Mulani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 02:36:51 -0500

| | Tech Support Test

Name | Tabassum Mulani
E-mail | [email-masked]
Phone Number | (91) 7066076695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pell tech health care Pvt ltd | RA officer | 21 Dec 2019 | 12,000
Previous Employer 1 | Teleperformance | Customer service assosiate | 01 dec 2022 | 15,029
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet. Sometimes the issue isn't your website, but your internet connection.
2. Chech whether the website is complete or incomplete
3. Refresh the page or switch the connection
4. Clear the cookies
5. Findout the trubleshooting steps from internet
6. Try to open in another web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on speaker and phone bluetooth
2. Pair the speaker from phone bluetooth or accept the pairing request from speaker
3. Connect phone with speaker

What according to you makes you a good candidate for customer service or technical support job? | As apological behaviour and empathy towords customer makes a good match. Also the active listening of customer problem gives a better understanding to provide resolution at its high
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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