Subject: Tech Support Candidate - Kratika Tiwari
From: Kratika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Feb 2023 01:38:04 -0500

| | Tech Support Test

Name | Kratika Tiwari
E-mail | [email-masked]
Phone Number | (201301) 7505433434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 45 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Customer excutive | 31dec | 16000
Previous Employer 1 | Tech Mahindra | Process associate | 30june | 24500
Previous Employer 2 | Zomato | Customer care executive | 30dec | 28000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet is connected or not.
2. Refresh the page
3. If won’t work, i will add the complete link of that page in the same browser.
4. If won’t work again, i will try that on another browser.
5. If won’t work, i will paste the address on incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on the mobile phone.
Go to the Bluetooth settings and make the phone discoverable to other devices.
Turn on the Bluetooth device you want to connect to your phone.
On the mobile phone, scan for available Bluetooth devices and select the one you want to connect to.
If required, enter the pairing code for the device.
Once the device is paired and connected, you can start using it with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am a highly motivated and detail-oriented individual with strong technical skills and excellent communication abilities. My experience in providing technical support to customers has honed my problem-solving skills, and I am confident in my ability to diagnose and resolve a wide range of technical issues. I have a customer-centric approach and am committed to providing the highest level of support to ensure customer satisfaction. I am adaptable and able to quickly learn new technology and processes, making me a valuable asset to any technical support team. I am excited about the opportunity to bring my skills and experience to a new role and am confident that I would be a strong candidate for a technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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