Subject: Tech Support Candidate - Himanshu Vishwakarma
From: Himanshu Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Feb 2023 06:39:42 -0500

| | Tech Support Test

Name | Himanshu Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 9792766662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow, Uttar Pradesh, India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Printer Hardware & Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MI Builders Pvt. Ltd. | CRM | Working | 18000
Previous Employer 1 | Motor & General Sales Pvt. Ltd. | CRM | December 2018 | 17500
Previous Employer 2 | New Star Travels Pvt. Ltd. | Operations Executive | Feburary 2017 | 15000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would follow the following steps;

1. Will check if the URL of the website is written correctly.
2. Will try to check the the internet connection.
3. Will try to open the same website in another browser.
4. if the error persists, will go to settings of the browser and clear catch and history.
5. Will restart the browser and open the page again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Short Method:
1. Turn on speaker using Power button.
2. Click the Bluetooth button until you hear the sound.
3. Now go to home screen on mobile.
4. Scroll/Drag to open the list of apps installed.
5. Click on Settings icon.
6. Scroll down to Connections/Bluetooth.
7. Click on Bluetooth to turn it on.
8. Click on Search Devices.
9. When the name of device is displayed in the available devices list, click on it.
10. Kindly grant Pairing Permission if required.

What according to you makes you a good candidate for customer service or technical support job? | Providing solution to a technical problem in least steps possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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