Subject: Tech Support Candidate - Uman Tariq Malik Uman
From: Uman Tariq Malik Uman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 14:52:30 -0500

| | Tech Support Test

Name | Uman Tariq Malik Uman
E-mail | [email-masked]
Phone Number | (91) 7889311288
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Service desk associate | 03/02/2023 | 40000
Previous Employer 1 | Teleperfoance | Customer support executive | 04/03/2021 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will ask to check the connection.
Check if it's a browser error.
Will restart the browser
In that case I ll clear browser cookies and caches.
Will suggest to try accessing in a different browser.
Will ll try to open a different websites on the browser to check whether it's a website which causing the issue or the browser.
Will check java script is enabled or not as it also cause problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Then turn on the bluetooth icon
3. Start pairing your device with the device you need to connect. Select the device in the pairing list.
4. The devices are connected now

What according to you makes you a good candidate for customer service or technical support job?

1. I have good analytical skills which helps one to analyse customer's problem
2. Good communication skills
3. Have patience to handle queries
4. Troubleshooting skills
5. Knowledge of ITIL, SLA and SLT
6. Approx 2 years of experience in technical support profile

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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