Subject: Tech Support Candidate - SWAPNIL DONGRE
From: SWAPNIL DONGRE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 12:16:04 -0500

| | Tech Support Test

Name | SWAPNIL DONGRE
E-mail | [email-masked]
Phone Number | (+91) 9764285992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gondia
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MS-OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EPHP SOLUTIONS PVT LTD | CHAT CUSTOMERS SUPPORT AND WEB RESEARCH EXECUTIVE | 08/03/2022 | 16000
Previous Employer 1 | PIPLEWAR ENGINEERING AND ARCHITECTS | Intern | 16/09/2019 | 6000
Previous Employer 2 | Kadao valuations | Asst. Engineer | 30/11/2020 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I check my internet connectivity.
2. Try to search again
3. Try in differnet browser
4. Restart the pc and try to search again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth speaker
2. On mobile bluetooth
3. Scan the device
4. Pair the device
5. Connect the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Peoblem solving skills
2. Helping nature
3.To understand the query of customer and give them satisfactory resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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