Subject: Trainer Candidate - Ankit Malik
From: Ankit Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 11:06:47 -0500

| | Tech Support Test

Name | Ankit Malik
E-mail | [email-masked]
Phone Number | (+91) 8077034545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc first bank | Assistant manager | | 36200
Previous Employer 1 | Jana small finance bank | Cre | 29/12/2022 | 27800
Previous Employer 2 | Kotak mahindra bank ltd | Service officer | 04/09/2022 | 22300

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | I am fresher for this field but as working with different banking organizations,i am aware of the field of interest in which i can lead my career to certain growth.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a banker,the most difficult situation in my experience is achieving the targets with team. If i an the one who leads the team,my first priority should be the comfort of my team.Unnecessary pressure of over achieving the target results in the failure and effect the mental health of team members.Day by day small targets should be assign to the members which they can easily achieve without any pressure.If someone is not able to do his/her part for the day,then team must divide the work among them and as a leader i should also take the initiate in completion of the particular task.The overall working environment should remain healthy and disciplined also.A great leader is one who take his team along with him and achieve the heights with support of each other
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service can be given by any person and might not be remembered by the customer.while the great customer service leads the positive impact over the customer.The great service helps you to make a great connection with the customer.It helps you to create positive environment among the team also.
What according to you makes you a good candidate for this position? | As i am from banking bakcground,i have enough experience of resolving the customer's queries and issue,which makes me a good listener and i always initiate to resolve the problems of the customer.And banks are the place where one cannot do anything alone..So i also have an experience of working with a team.Customer dealing also requires good communication skills to connect with the customer.So this might be a bit new field for me but i have all the ingredents need for the eligibility of the profile i applied for.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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