Subject: Tech Support Candidate - Sandeep Manna
From: Sandeep Manna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 09:57:08 -0500

| | Tech Support Test

Name | Sandeep Manna
E-mail | [email-masked]
Phone Number | (91) 9971458745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | High Street Essentials Pvt Ltd | Executive | 1st Feb 2023 | 25302
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the steps that I will check as a computer user :

1. Is entered URL correct or wrong
2. If it is correct, will check my internet connectivity
3. If internet connectivity is fine, will check what error messages are showing to troubleshoot accordingly
4. If shown error is out of my knowledge, will get in touch with customer care of NDTV website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth in Mobile phone and Bluetooth speaker too.

2. If devices are not paired with each other then pair it by clicking on pair a device or search device.

3. Once we find device name, will click on it and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Soft skills, positive attitude, resolve queries or concerns within SLA, take ownership, keep customer's information confidential, take further steps to highlight the issue to implement in process to avoid any further discrepencies etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |