Subject: Tech Support Candidate - Indranil Guha
From: Indranil Guha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 05:08:19 -0500

| | Tech Support Test

Name | Indranil Guha
E-mail | [email-masked]
Phone Number | (+91) 8972520648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | rupnarayanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegies | L1 | 15TH SEPT/2022 | 19000
Previous Employer 2 | RIL | L1 | 19THSEPT/2021 | 13000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection & will ensure that the device is connected to the internet and there is no interruption in the connection.

Second, Refresh the page and will try refreshing the page by clicking the refresh button on the browser or pressing "F5". This simple step can resolve many website loading issues.

Third, Clear the browser cache and cookies. Clearing the cache and cookies can resolve issues related to browser history or settings. This step can be done in the browser's settings or options menu.

Fourth, I will go for restarting the system. Sometimes, restarting the device can resolve issues with the internet connection or the device itself.

Fifth, I will try a different browser, if the website is still not opening, accessing it on a different browser to rule out any compatibility issues.

Sixth, Disable firewall or open incognito, If the above steps do not work, temporarily disabling the firewall could resolve the issue, as the firewall may be blocking the website.

Lastly, If all steps can't help will try to contact the website administrator.

hope it will resolve the above mention issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, Turn on my Bluetooth speaker and will make sure it is in pairing mode. This is usually indicated by a flashing light or an audible tone.

Second, On my mobile phone, I will open Bluetooth settings and make sure Bluetooth is enabled which is to "search for devices" or "pair new device" on my phone's Bluetooth settings.

Third, my phone should then search for available Bluetooth devices nearby.

Fourth, once my speaker appears in the list of available devices, select it to initiate pairing.

Fifth, If prompted connect to it by pairing.

Sixth, once the connection is established, the speaker should be listed as a paired device on my phone.

Seventh, I will try to play music on the speaker, simply select it as the audio output device in the music app or settings on my phone.

And the preferred audio will start playing.

What according to you makes you a good candidate for customer service or technical support job?

1. Excellent communication skills.
2. Technical knowledge.
3. Problem solving skills.
4. Patience and empathy.
5. Attention to detail of the customer.
6. Customer-focused

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |