Subject: Tech Support Candidate - Amit Kumar Soni
From: Amit Kumar Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 04:22:32 -0500

| | Tech Support Test

Name | Amit Kumar Soni
E-mail | [email-masked]
Phone Number | (91) 8319619939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhilai, Chhattisgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metaline Marketing and Information Services LLP | Market Analyst | NA | 35000
Previous Employer 1 | SteelMint Info Services LLP | Sales & Marketing Executive | 31/12/2019 | 25000
Previous Employer 2 | GEM Enviro Management Services Pvt. Ltd | Corporate & Online Sales | October 2017 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all i wil Clear the Cache from my borwser and if it dosent work and i will retry to open the same website in a new tab

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth of Phone
2. Open Bluetooth of Speaker
3. Open Bluetooth Seting in phone
4. Put the speaker in Pairing mode
5. Let the phone shows the Pairing Message
6. Click on Pair on the Notification
7. After Pairing it will get connected

What according to you makes you a good candidate for customer service or technical support job?

Communication Skills
Quick response
Skill of Identifying Customer need
Quick Learner
Good Listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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