Subject: Trainer Candidate - Aakanksha Sharma
From: Aakanksha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Feb 2023 03:58:49 -0500

| | Tech Support Test

Name | Aakanksha Sharma
E-mail | [email-masked]
Phone Number | (011) 8447573836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Weddingwire | Senior Quality Analyst | 31st May | 35000
Previous Employer 2 | Fastfox | Quality Analyst | 31st January | 27500

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in Quality?

Doing audits for sales and customer service team
Calibration sessions
Feedback sessions
New hire training sessions
Weekly and monthly reports

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Managing the audits and feedbacks for the teams single handedly when my coworker resigned

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service will pacify the customer first and eventually solves the problem.
In great customer service will solve the problem handy and also help with other offers and benefit’s

What according to you makes you a good candidate for this position?

Having good experience in audits and feecbacks with both sales and customer service team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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