Subject: Tech Support Candidate - Pravinkumar Thakur
From: Pravinkumar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 22:28:14 -0500

| | Tech Support Test

Name | Pravinkumar Thakur
E-mail | [email-masked]
Phone Number | (+91) 8793526372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Molars Technologies | Senior Executive | 25/05/2022 | 32500/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I'll restart my system at first place.
2) I'll clear the browser and cache memory.
3) After doing this, I'll disable the firewall and antivirus.
4) Will check the LAN settings and internet availability.
5) Will reset the IP and proxy server connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Put your Bluetooth speaker in pairing mode.
2) Swipe down or up from your mobile screen where you can see Bluetooth icon.
3) Tap the icon and switch it "on"
4) Select the option to pair a new device.
5) Select your Bluetooth speaker name from the given searched options.
6) Also, you can tap the name of Bluetooth speaker in the search menu of mobile phone and connect with it.

What according to you makes you a good candidate for customer service or technical support job? | I already have prior experience in customer support. I have the zeal to interact with people and identify their problems. I like to avail them with some solutions with the best of my knowledge and expertise. I am good and fast learner and like to learn new technologies through which I can assist my customers/clients in a best possible ways.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |