Subject: Tech Support Candidate - Naresh Jakkula
From: Naresh Jakkula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 01:57:55 -0500

| | Tech Support Test

Name | Naresh Jakkula
E-mail | [email-masked]
Phone Number | (+91) 6305513504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Compulse System Pvt Ltd | Technical support | 5th February | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the device
Check the internet connection
Check if the website is down for me or everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the blutooth in mobile
And turn on the blutooth of speaker
Search the device name in mobile
After that pair the both devices

What according to you makes you a good candidate for customer service or technical support job? | Firstly knowledge on basic computer technical skills and the way speak to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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