Subject: Tech Support Candidate - ANJAY SHARMA
From: ANJAY SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 00:25:30 -0500

| | Tech Support Test

Name | ANJAY SHARMA
E-mail | [email-masked]
Phone Number | (201302) 08707609086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 52
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine Solutions Pvt Ltd | SEO Executive executive | Working | 23391
Previous Employer 1 | Hightech Digital Media | SEO Executive | 13 April 2022 | 20000
Previous Employer 2 | Real Unity Pvt Ltd | Writer and Digital Marker | November 2019 | 14000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In such a situation, I will check internet connection, and try to open website again. It should be opened now. Despite it is not being opened, server error may occur.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on my phone's blutooth and have to on wireless speaker. Now, I will search for speaker name in my device and try to pair. In such a way, it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I keep more than 4 years of experience in digital marketing and know all about the technique. I can operate google Analytics, semrush, search console, and gtmatrix. Know about core web vital, On Page and OFF Page.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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