Subject: Tech Support Candidate - Karthik J
From: Karthik J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 04:44:38 -0500

| | Tech Support Test

Name | Karthik J
E-mail | [email-masked]
Phone Number | (91) 9042774179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Mambalam
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Not applicable

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indusind bank | Vem | 01 Jun 22 | 19000
Previous Employer 1 | HDB financial services Pvt Ltd | Pbk | 01 Jan 20 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- First of all,  I will ensure that my pop up blocks are enabled whenever I try to open any website.
Step2- Next i will run speed test to ensure good range.
Step3- After completing speed test will type website name
Step4- once type the website name if still it throws an error will rectify those by troubleshooting if still it persists will clear history in settings field and make sure the website is working.
Step5- Finally we clear our cookies, history and other configurations in our browser then the website will get started.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- First we have to go to settings in our mobile phone.
Step2- Then we have to scan list of devices.
Step2- once we scan devices, our device name will appear.
Step3-Then, click on the device name and connect it with our mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me there should be politeness,calm and pleasing attitude towards the customer we handle on a regular basis.
We should take care customers like how we take care of our friends, families and relatives

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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