Subject: English Language Test - ANOOP TIWARI
From: ANOOP TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 03:09:30 -0500

| | Foreign Language Screening Test

Name | ANOOP TIWARI    /  (+91) 7985441170    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub: Reply to non-delivery of the order
Respected Mam/sir,
This email is in response to the email recieved by you on 31-01-2023.

This email regarding order number.
EBCDE-123345 which was supposed to have reached you by now. Unfortunately , the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can while making the delivery.

Extremely sorry that you had to go through this experience with us.
Thanking you

For Hello company
Customer Service Representative
Anoop kumar Tiwari

MyTollfreeno-1234545678

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Sub: Reply to return nd replace  of the order
Respected Mam/sir,
This email is in response to the email recieved by you on 31-31-01-2023.
Respected Mam/sir,
This email is in response to the email recieved by you on 1-01-2023.
This email regarding money return nd replace .Mishraji I inform that you i will check in my system you purchase a T.V. cabinet from you lost week nd you should return the money or replace the T.V.  .Sorry for that you call the my company after 15 working days so i inform that my company policy return nd refund policy 15 working days . I apologies for you Ido the raise a complain nd my backend team will emideate solve your quary.
Extremely sorry that you had to go through this experience with us.
Thanking you

For Hello company
Customer Service Representative
Anoop kumar Tiwari

MyTollfreeno-1234545678

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