Subject: English Language Test - Pallabita Das
From: Pallabita Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 02:58:48 -0500

| | Foreign Language Screening Test

Name | Pallabita Das    /  (+91) 9540391877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From: [email-masked]
Sub: Reply to non delivery of the order
Respected Mam,
This email is in response to the email received by you on 11.02.23.
This email is regarding order number EABBGS5112 which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the address mentioned was wrong. We would be grateful to you if you could send us the correct address with two phone numbers as to the person who we can contact while making the delivery. Another way of completing the order is by contacting the courier company whose number is 9540391877 and providing the delivery executive with your exact location or you can go to the courier company yourself and can collect your order.
We are extremely sorry that you had to go through this experience with us.

Thanking you,
For Kitty Company,
Customer service Representative
Pallabita.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub: Reply to complaint regarding TV Cabinet

Respected Abdul Sir,
This email is in response to the email received by you on 12.01.23.
This email is regarding order number CABSTV00345 which was purchased by you last week that is on 03.01.23.
We deeply regret that the TV Cabinet delivered and installed to you was defective. While we do our best to make sure all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well known e-commerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.
We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment and not during the installation of the product.
We have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will reach out to you to collect the defective TV cabinet and will provide you a new one( of the same model) in return with proper installation.

Please accept our apologies for the inconvenience caused. We are including a one- year warranty card free with your order which includes the replacement of specific parts of any damage occurred within a year of your purchase.

Please feel free to contact us via phone or email if you need help with anything else.

Thanking you,
For Homebox Company,
Customer Care Representative
Pallabita.

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