Subject: Tech Support Candidate - b s siva kumar b
From: b s siva kumar b <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 01:03:16 -0500

| | Tech Support Test

Name | b s siva kumar b
E-mail | [email-masked]
Phone Number | (+91) 8074489092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Verma Engineering Works | Technical Assistant | 29-05-2021 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connection first, let's get the way are you connected to the internet?

2.Make sure weather browser is up to date.

3.Clear your cache and cookies?

4.Try restarting modem and router.

5.Checking and removing viruses or malware on computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First power on the Bluetooth speaker.

2.In mobile phone allow the Bluetooth option to be ON.

3. Once Mobile Bluetooth is ON search for Bluetooth device speaker name and connect to the specified name speaker device.

What according to you makes you a good candidate for customer service or technical support job? | Clear Communication Skills, Use positive language, Knowledge about the product and services you offered, Patience, Polite, Problem Solving etc.,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |