Subject: English Language Test - NILESH RANJAN
From: NILESH RANJAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 23:44:14 -0500

| | Foreign Language Screening Test

Name | NILESH RANJAN    /  (91) 8340441046    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Dear Customer,
I sincerely apologize for the inconvenience caused by our courier partner. The order was shipped by us, and handed over to our courier partner on the same day when the order was placed. But their are wrong customer's address as per the courier. We will request you to upload your address correctly on the website again. So that the product can be delivered to you as soon as possible through the courier partner.
Thank you once again, for taking the time to check the status of your order. Let us know if there is anything else we might help you with.

Sincerely,
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry to hear that the TV Cabinet we sent you had too many scratches. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another  TV Cabinet that you had ordered. If you would like, please keep the item you have already received from us. Otherwise, you may return the  TV Cabinet and we will refund the shipping.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have questions about the replacement  TV Cabinet, please send us another message.

Sincerely,
xyz

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