Subject: English Language Test - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 09:37:12 -0500

| | Foreign Language Screening Test

Name | Neeraj Kumar     /  (+91) 8375829951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer greetings from babyshop.com
As per your order on our online store we shipped your order through our courier partner on the same day when the order was placed by you.
Courier company tried so many times to deliver the your order but they were not able to deliver your order as the customers address which was provided to us by your side was wrong kindly provide us the right address where you want your order to be delivered,Babyshop.com appreciates your business with us and we hope to continue serving you and moving forward.
Thank you
Customer care executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer Mr.Abdul
greetings from Homebox team
I've had a chance to review your complaint,and I'd like to apologize for the issue.
Based on what you have shared with me,your unit will be replaced with a new one and I can assure you that this won't happen again in the future as we have put strict measures to prevent it in the future.
I recognise that this was an inconvenience and we would like to regain your trust,the unit will be replaced by tomorrow Homebox appreciates your business and we hope to continue serving you and moving forward
Thank you
Team Homebox
Customer care executive

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