Subject: Trainer Candidate - Mukesh Mukesh
From: Mukesh Mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 14:09:20 +0000

| | Tech Support Test

Name | Mukesh Mukesh
E-mail | [email-masked]
Phone Number | (151301) 9041707969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bathinda (punjab)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 1 month
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | studied in the lab in college with chemical

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service the problem gets solved late and great customer service problem solved quickly.
Good customer service the customer interacting with messaging but great customer service customer interacting with face to face.

What according to you makes you a good candidate for this position? | If given the chance, I would like sharing my knowledge and expertise with your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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