Subject: English Language Test - Ankush Garg
From: Ankush Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:27:07 -0500

| | Foreign Language Screening Test

Name | Ankush Garg    /  (91) 9027383942    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ankush Garg,

Thank you for choosing our product. We are regret to delay your product. In our record the courier partner is attempt delivery but the address is wrong please update your permanent address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are sorry to hear that you have not satisfied with your product. We assure you that you will get full support and you will get your product exchange.

Thanks

Sincerely

Team Live salesman

| |