Subject: English Language Test - Lakshay Pahuja
From: Lakshay Pahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Jan 2023 01:33:20 -0500

| | Foreign Language Screening Test

Name | Lakshay Pahuja    /  (+91) 9813556700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,
We’re extremely sorry to inform you that delivery of Hand Bag is delayed.
We understand that product should have reached you on the provided date.
We would like to inform you that as updated by courier partner the address provided by you was wrong due to which they were not able to deliver the product.
So, we request you to kindly share us the correct address so that, we can arrange the delivery of your product to the updated address at earliest.
Rest assured, your product will be delivered to you in 2 days after you share your correct details.
Do give us the opportunity to make the things right, Thanks for your patience
Regards (   )

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We regret the product delivered to you was not in new condition. Each of our product is checked before it is shipped to the customer.
However, We apologise that the product delivered had many scratches that may have occur at the time of shipping.You need not to worry, we will replace your product with a new unit and time we ensure that it doesn’t get any damage during the shipping.
In case you have any further queries, please feel free to reply to this email.
Sincerely,
XYZ

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