Subject: Tech Support Candidate - Deepa Mitra
From: Deepa Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 10:20:34 -0500

| | Tech Support Test

Name | Deepa Mitra
E-mail | [email-masked]
Phone Number | (91) 7980105260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | North 24 Parganas
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mpokket | Customer support | 10th August | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History…
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Then click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blutooth
Then connect with a available blutooth

What according to you makes you a good candidate for customer service or technical support job? | I am active listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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