Subject: Trainer Candidate - Rudraksh Goswami
From: Rudraksh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 07:25:44 -0500

| | Tech Support Test

Name | Rudraksh Goswami
E-mail | [email-masked]
Phone Number | (+91) 8860767114
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | LEAP India | HR Trainee | NA | 32000
Previous Employer 2 | Byju's | Business development executive | NA | 27000

If Selected, how much time do you need to join? | 0
Please briefly describe your work experience specifically in Quality? | I've worked as a Cultural Head where I was responsible for team forming and quality management. I assured that team players and individual contributors can be identified and can be provide suitable work. Moreover, I developed new methods to decrease the time of process and increase the productivity.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I was the second POC of recruitment team in LEAP. I initiated meatings in every 4 hours to see the progress and problem of team members. Also, I helped the people with improvement of their pitches for recruitment first step.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes resolution of problem whereas in great customer service, we apply more people centric approach and deal with problems in more empathetic manner. Feedbacks are part of great customer service.
What according to you makes you a good candidate for this position? | I've experience in business development and Human Resource profile which makes me a perfect candidate for this job. I'm both task oriented and people centric at the same time. I've scored 97.59%ile in CAT, which shows my command over English.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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