Subject: English Language Test - Komal Gupta
From: Komal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 05:32:06 -0500

| | Foreign Language Screening Test

Name | Komal Gupta    /  (+91) 7827458547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am,

This email is in response to the email received by you for your last order of hand bag. Order Id: ABCD9807, was suppose to deliver at your address on 20th Jan, 2023.
Unfortunately, the courier company could not deliver your order as the address was wrong. I would be grateful to you if you could send us the correct address with contact number.

Another way of completing the order delivery is by contacting the courier company. I am providing you their contact number that is 8787986789. You may contact them and provide correct address or collect from nearby courier hub.

I apologize for the inconvenience caused to you. You may feel free to contact us for any query.

Thank you for shopping with us.

Komal Gupta
Customer Care Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I apologize for the inconvenience caused to you.

As, I can check Order Id: BCDR7896 for TV Cabinet is under our 30 days replacement policy. I am placing request for order replacement as per your request.

Kindly pack the damaged order, it will be picked up by our courier partner on 28th Feb, 2023. You will receive SMS for the same. I hope this response will resolve your query. In case of any query, You may feel free to contact us.

Thank you for contacting us.

Komal Gupta
Customer Care Executive
Homebox

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