Subject: English Language Test - Mohammad Malik
From: Mohammad Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 04:04:40 -0500

| | Foreign Language Screening Test

Name | Mohammad Malik    /  (+91) 7006722079    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To

Updation of Address as Delivery Not Successful,

Dear customer,

You are receiving this Email from Babyshop.com as par your order , Order id :123456 wasn't successfully delivered as you have not provided the correct Address so our delivery agent wasn't Able to deliver the product We are updating your address Kindly reply this mail with the Correct address where you wish Your order to be delivered we are sorry for the inconvenience you have faced and We make Sure In future you don't face any difficulties in your order placement.

Thanks and Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To Abdul

Return of Product

Dear Sir

We are Extremely Sorry for the inconvenience caused by the Homebox as you have mentioned that the product was damaged, We are taking your Feedback on priority bases and giving You assurance all your valuable money is not wasted has been invested in the rite place as i am raising a ticket for your query you can expect our Team Calling You within 24 hours and one of our IT team will investigate and provide the best resolution.
as per the policy you will be getting Product replacement or Money back if it comes under the same.

Best wishes from Homebox

Thanks

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