Subject: English Language Test - kesar Verma
From: kesar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 03:52:41 -0500

| | Foreign Language Screening Test

Name | kesar Verma    /  (110064) 9910478989    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

We are sorry for the inconvenience for the delay, but do not worry we will  reshipped the order again at your correct address and I am very sorry for the mixed up  and i hope you"ll forgive me and my team. As the address is incorrect and your order is shipped at the wrong address but do not worry we will give you the free reshipment , I request you to confirm the correct address and the phone number so, we can reshipped the order within 2 to 3 business days as per our policy.

Kindly follow up with me if you have any queries and i'll be sure to send you the hand bag within 2 to 3 business days.

If you have any further queries , do not hesitate to reach out to our dedicated team at [email-masked]

I hope you have an awesome day.

Thanks and Regards
Kesar Verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there,

I am sorry to learn that your experience with us less than satisfactory, We value our customers and exceptional service is always our priority.

We have credited your account for the full amount and purpose this XXXYZ5 coupon on your next order, as a gesture of our gratitude for your patience. We value you bringing this to our attention.

If you have any further questions, do not hesitate to reach out to our dedicated team at [email-masked]

Thanks and Regards
Kesar Verma

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