Subject: English Language Test - Abhinav Verma
From: Abhinav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 03:27:04 -0500

| | Foreign Language Screening Test

Name | Abhinav Verma    /  (+91) 9625590511    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy thank you for contacting homebox team, how can i help you.

Ok i checked your delivery status and it’s showing that you put the wrong address details and that’s why your order is returned, you can just place your order again with correct details of your address, ok?.
Anything i can help you for?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting home box team.
Ok mr. abdul I’ll transfer your request to the installation team they will come to your house and check where is the scratches and everything after that they forward your request to us, and your money would be refunded in 48hrs if the team will agreed.

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