Subject: Tech Support Candidate - Anjali Nandurkar
From: Anjali Nandurkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 00:12:28 -0500

| | Tech Support Test

Name | Anjali Nandurkar
E-mail | [email-masked]
Phone Number | (+91) 7620299949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Concentrix | associate | 5th July 2020 | 19000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly inform customer to enter link correctly. Confirm from them that they have correctly entered the link or not. If it is not working then inform customer to check the internet connectivity. Customer says that the connection is proper. Ask customer once to on and off the connectivity. Then inform again to start the connectivity and reenter the link. And if it is also not working then inform customer to restart the system and check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First press the on button of Bluetooth device until light turns to blue color. After that switch on the Bluetooth of mobile. check on the mobile for the available device list. Check the device name. Select the device name to which you want to pair the device. After clicking on device name check until the status is shown paired or connected.
What according to you makes you a good candidate for customer service or technical support job? | I have the ability to listen. Also my communication skill is proper. I have the knowledge that how to deal with customer on call, on chat and on email. As, i have worked on all three process. I am having the knowledge for, How to give troubleshooting. I also know about the basic parameter for customer service which is how to empathies customer, apology, assurance to provide the correct details to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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