Subject: Trainer Candidate - Amrita Pallavi Amrita
From: Amrita Pallavi Amrita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 11:07:53 -0500

| | Tech Support Test

Name | Amrita Pallavi Amrita
E-mail | [email-masked]
Phone Number | (91) 7406555657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Hsbc | International Account opening officer | Sept 2018 | 42000
Previous Employer 2 | Infosys | Snr Processing Executive | March 2017 | 22000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in Quality?

Quality mortgage  usa
Call audit for Telecom
London branch bank staff

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When agents don&#039;t follow the basic scripts and follow process procedure after repetitively educating the impacts that it may cause.
escalation could have been avoided situations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good when the query is answered well.
Customer satisfaction  when the customer is guided well about the product and services  after answering the query well and agent in customer centric way aims at any follow ups promised .
Firming the faith in services and products offered is best in industry and a better deal for customer.

What according to you makes you a good candidate for this position? | Common sense about bpo workings and to bring out the best with minimal.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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