Subject: English Language Test - Mohammad Atif Afroz
From: Mohammad Atif Afroz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 06:32:20 -0500

| | Foreign Language Screening Test

Name | Mohammad Atif Afroz    /  (+91) 7844044643    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

Sub : Delivery of the Hand Bag

Hi,
Thanks for getting in touch. From Your Mails, I can see that you are trying to know the status of Your order for the Hand Bag, please be assured I'll help you with it.

I would like to inform you that, We have Shipped the order right on the same date on which you have placed the order, and our delivery person tried to deliver it to you, but due to the error in the address, our courier wasn't able to deliver the product.

So now, please Just Provide me your address correctly once again, so that the courier will be able to deliver the hand bag as soon as possible.

I'm sorry for the inconvenience caused.

Thanks & Regards,
Mohammad Atif Afroz
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]

Sub : TV Cabinet

Hi Abdul,
Atif this side, from Homebox TV. Thanks for getting in touch. I can see that You are contacting us regarding your new TV cabinet on which you have found scratches. Please be rest assured, we will try to resolve it .

For the TV cabinet which you have bought, there is no option for the refund. But, I can place a replacement request for the same.

Please try to click and send the pictures of the scratches you have mentioned to our email. Once, you send the Pictures, our team will pick up that Cabinet and will install a new one as a replacement. You won't have to pay anything for the same.

I'm sorry for the inconvenience caused.

Thanks & Regards,
Atif
Homeland TV

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