Subject: English Language Test - Ankit Kashyap
From: Ankit Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 05:12:02 -0500

| | Foreign Language Screening Test

Name | Ankit Kashyap    /  (91) 09654681043    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: Babyshop.com

Sub: Reply to non-delivery of the order. Respected Mam,

This email is in response to the email recieved by you on 25.01.2023.

This email is regarding order number 5679313 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by

contacting the courier company whose number is 9654681043 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com ,

Customer Support executive,

Ankit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To Abdul,
From Homebox Team,
Sub : damaged tv cabinet
Sir,
I am sorry to hear that Tv cabinet which you purchased from us is having scratches.
I would like to tell you that your cabinet is eligible for exchange according to our company policies . TV cabinet will be replaced with the new one . Please reply to this email if you want your TV cabinet replaced or you want to return the product and get your money back . In case of return . You will get the money in your account in 4-5 business days.
Thanking you,
Homebox team

| |