Subject: Tech Support Candidate - Kishore C
From: Kishore C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:50:28 -0500

Tech Support
Test

Name

Kishore
C

E-mail

[email-masked]

Phone Number

(0091) 8123651488

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

Na

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

This
could be an issue caused due to a broad spectrum of factors. We will follow the
following steps to troubleshoot the problem.

1. Check for connectivity status of your internet connection.

2. Check whether the website has a typo.

3. Read the error displayed on the browser to identify any barrier set up by the
machine's security application.

4. If not, try opening the website using another browser.

5. Try accessing the website using other network devices such as mobile phone to
understand if the issue is with the ndtv's server.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker to begin the pairing process.

2. Turn on Bluetooth of your mobile phone and enter the bluetooth connections
page.

3. Set us pairing mode on the speaker by holding the play button for 3 seconds,
after which you shall hear a beep sound indicating the same.

4. On your mobile phone's bluetooth setting page, select the option of
'Pair New Device'.

5. Select 'CGB-7655' and pair the device.

6. Pairing has been successfully completed after you hear another beep on the
speaker.

7. Enjoy your music and grove to some music by playing your favorite song on the
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I hold
good proficiency with technology and with communication skills too. This job
role will be a perfect fit to work upon my skills and sharpen my career path, in
return to the benefits I can provide to the company.

On a scale of 1 - 5
please rate your fluency in spoken English

4