Subject: Trainer Candidate - Priyanshu Shrivastava
From: Priyanshu Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:49:50 -0500

| | Tech Support Test

Name | Priyanshu Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 8505979506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ferns n petals sector 44 building number 112 gurgaon | Senior Quality analyst | 20 th October 2022 | 35000
Previous Employer 1 | Rajeshwari Infotech Private Limited | Quality analyst | 21 St October 2021 | 34000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Asap
Please briefly describe your work experience specifically in Quality? | Call calibration, call listening, audits, conducting PKT doing ATA, certifications, quality refresher session and giving PIP to the associates
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation which i have faced when I am handling a team of quality analyst under me was all were new to the team and they lack in Excel training there way of giving feedback was rude and getting escalations about the team from operations that they are not giving proper feedback. I as a leader conducted sessions on Excel and provided them the training and basic formula through which you create a dashboard and later on conducted session on how to give a proper feedback in a positive way so it was a great experience and at the same time a hard one also that taught me how to be a good opportunist.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when our customer is satisfied with the given resolution. Great customer service stands for where in he or she has WOW experience from the product.
What according to you makes you a good candidate for this position? | I have handled a team for 4 to 5 quality analyst under me and have maintained my team very well. Conducting ATA or have handled escalations it was a great experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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