Subject: Trainer Candidate - Jaswinder Singh
From: Jaswinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 12:55:02 -0500

| | Tech Support Test

Name | Jaswinder Singh
E-mail | [email-masked]
Phone Number | (91) 8588039370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine | Qa | Still working | 41 k
Previous Employer 1 | Cnx | Qa | June 2022 | 25 k
Previous Employer 2 | Genpact | Qa +9+ | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 7 years 6 months in quality
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When in my last organisation calls target not met of all over calls from client side i am able to achive it by doing smart and hard work in my last organisation that's the difficult situation
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is when u give service in proper manner and great when we give awesome service to our clients by giving them proper resolution with satisfactory feedback
What according to you makes you a good candidate for this position? | I have lots of experience in this profile i need to show my skills to improve and provide knowledge to the process to build business and quality works smoothly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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