Subject: Trainer Candidate - Kanish Baila
From: Kanish Baila <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 12:10:17 -0500

| | Tech Support Test

Name | Kanish Baila
E-mail | [email-masked]
Phone Number | (91) 8527404796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BPO Convergence | Quality & Training Assistant Manger | | 45K In Hand
Previous Employer 1 | PNB Housing Finance Ltd | Quality & Training Manger | | 40K In Hand
Previous Employer 2 | American Express | Master Express India Pvt Ltd | Apr2018 | 38K In Hand

If Selected, how much time do you need to join? | 7-10 Days
Please briefly describe your work experience specifically in Quality? | I have been working in Training & Quality Team for last 3 Years. Hence, i am very much confident of delivering the best with all my learning & expertise.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There are many situation wherein i have been an amazing resource for the organisation to improve quality & customer experience. However, it would be really good & easy for me to explain & an individual to understand if i share it verbally.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is huge diffence between good customer service & an great customer service. A good customer service experience is wherein customer is happy with the product or service they have subscribed for. However, whenever it comes to great customer service experience customer him/her self becomes an brand promoter. We also know it as a VOC (Voice of customer) & that automatically helps to grow our business.
What according to you makes you a good candidate for this position? | As i already mention that i posses an experience of 3 years in quality & training team. So i am confident of delivering the best version of me with all the learning & expertise i have for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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