Subject: Re: English Language Test - Gaurav Rawat
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 24 Jan 2023 06:03:05 -0700 (MST)

location-noida,immediate joiner,total experience-21 months, sound ok, salary-26k, expecting- as per company norms, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, January 23, 2023 4:04:05 PM 
Subject: Fw: English Language Test - Gaurav Rawat 

interview 

From: Gaurav Rawat <[email-masked]> 
Sent: Monday, January 23, 2023 3:28 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Gaurav Rawat 

	
	
			Foreign Language Screening Test 
		
	Name 	Gaurav Rawat / (91) 9045838258 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello XYZ, 

I hope you are doing well, thank you for reaching out to us. As per your request we would like to inform you that the courier delievery guy was trying to reach your address, however the address provided to the courier agency was incorrect. 

In lieu of this, Kindly share with us the updated address so that we could deliever your order to you safely and promptly. 

Thanks & Regards, 
XYZ 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank you for reaching out to us, in regards to your email kindly share with us an image of the product that you have recieved indicating the damages claimed. 

If the damages claimed appears to be true then within 24 hours your product will be replaced with the new product or 100% refund will be intiated against your complaint. 

Thanks & Regards, 
Homebox Team