Subject: English Language Test - Ayush Gupta
From: Ayush Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 07:47:56 -0500

| | Foreign Language Screening Test

Name | Ayush Gupta     /  (91) 8858356507    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir , we're sorry for the inconvenience that you had , the order was shipped by us and gave it to the courier person but the thing is that the address you gave to us was wrong , this is why your order has not reached to you . I'm requesting you to give your current address which I'll give it to the courier person and then you will recieve your order within 2-3 working days . Thank you sir .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Abdul ,
Firstly I apologise for the problem which you had , and we being a member of homebox it's our duty to make our each n every customer satisfied with our policies . As you said there are scratches in the TV that was installed , don't worry sir our team will come to you as soon as possible and replace the TV .
Thank You Sir .

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