Subject: Tech Support Candidate - Pillalamarri Shravya
From: Pillalamarri Shravya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 01:40:20 -0500

| | Tech Support Test

Name | Pillalamarri Shravya
E-mail | [email-masked]
Phone Number | (500047) 9121599141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | warangal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | teleperformance | analyst | october-14th-2022 | 16,0000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get error for opening a website, firstly I will check what is the actual problem and then I will check my connection and after I will perform some basic trouble shooting steps like clearing cache and check my URL again and restart my Personal computer and will start to do it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | we need to on Bluetooth in our mobile to that we need to go to setting there we will find an option like Bluetooth and should be ON, we need to check the name of the Bluetooth in mobile and then click on the name there we will find the option like pair so select it and also will ask for pairing yes/no click on yes in mobile. Then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | According to me, a candidate should have good communication skills that how to talk with the customer and also should have convincing skills .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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