Subject: Tech Support Candidate - Shraddha Shraddha
From: Shraddha Shraddha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 00:35:28 -0500

| | Tech Support Test

Name | Shraddha Shraddha
E-mail | [email-masked]
Phone Number | (0) 9102511342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamshedpur during to Wfh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Simpl | Operations executive | 10 days | 30000
Previous Employer 1 | Arka Jain university | Grievance | Na | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection and try to refresh it if required. Secondly I will check if I have properly mentioned the website and refresh the page once. And still if if receive error and some commond pops up into the screen than I will.try to perform that too.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st I will turn on the blue tooth mode in my phone and turn on the bluetooth device as well. Secondly I will go to the blue tooth section in my phone and select the blue tooth device and try to pair with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | As per my skills I have patience and a good listener too. I can communicate well and have to ability to make one of understand the situation. And I am open to feedback too which makes me more confident for the next job to deal with.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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