Subject: Trainer Candidate - Pooja Shukla
From: Pooja Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 00:34:45 -0500

| | Tech Support Test

Name | Pooja Shukla
E-mail | [email-masked]
Phone Number | (91) 7703823331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agrim | Trainer | 15 days | 26200
Previous Employer 1 | Globiva | Quality Analyst | 24th dec 2020 | 16000
Previous Employer 2 | NA | NAN | NA | NA

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Quality is a backbone of every company, without quality we can't analyze employee performance during audits we can identify the process gap and how to increase their efficiency
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Am sharing starting part when i joined agrim , there is no QA and trainer here i directly reporting to my L&D manager she said you need to give training to new hire as well quality check of the team then i just started my work i started my day first half i covered all the training then in second half i audits the cal sometimes it was take more than 6 hours i went late to go back home after i need to share one on one feedback to the agent then 4-5 months they hire new QA who directly reports to me then we had together improve the process
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service reps will get the solve customer problem evantually or taking time. but great customer service solving the customers problem in priority and give the best rating experience to the customer

What according to you makes you a good candidate for this position?

As manager or trainer we know our limits according to time management.
as a trainer we create bond with every agent.
Discipline is must important for this role

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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