Subject: Tech Support Candidate - S Bharath
From: S Bharath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 10:53:09 -0500

| | Tech Support Test

Name | S Bharath
E-mail | [email-masked]
Phone Number | (+91) 6302858782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kurnool
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Ags health care | Medical coding | 26/Feb/2022 | 18k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to check internet connection. Internet connection was good. We have to check order process like make sure  is enabled,clear our cache and cookies. Make sure cookies are enabled. When it's was good next process we have to do like updating browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We have turn on bluetooth speaker.
2. At the same time we have to turn on bluetooth option in mobile phone.
3. Tap pair new device.if you don't pair new device, we have check available device or tap more.
4. If we see bluetooth speaker name in mobile.
5.we have to tap on the name we can pair it easily.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, customer focus, Gold listener, problem solving skills, being polite, approach and engage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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